Effective Date: 27-Feb-2025

Big Care Home Services LLC

Big Care Home Services LLC ("Company," "we," "our," or "us") strives to provide high-quality digital services to our customers. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Refund Policy
Due to the nature of digital services, all sales are final, and refunds will not be issued once the work has commenced. However, under specific circumstances, refunds may be granted as outlined below.
2. Eligibility for Refunds
Cancellation Before Work Begins: Customers may request a full refund if they cancel their order within 24 hours of purchase and before any work has started.
Service Not Delivered: If the Company fails to deliver the agreed-upon service within the specified timeframe (5 to 8 business days), a partial or full refund may be granted at our discretion.
Failure to Meet Agreed Specifications: If the delivered service does not align with the agreed specifications, the Customer must notify us within 7 days of delivery. We will first attempt to revise the service. If the issue remains unresolved, a partial refund may be considered.
Duplicate Transactions: In cases of accidental duplicate payments, a full refund for the duplicate charge will be provided.
3. Non-Refundable Circumstances
Change of Mind: Refunds will not be issued if the Customer changes their mind after the work has started or has been completed.
Lack of Customer Communication: If the Customer fails to provide necessary information, feedback, or approvals required for service completion, no refund will be granted.
Dissatisfaction After Multiple Revisions: If the Customer has received the agreed number of revisions as per the purchased service plan, further refund requests will not be accepted.
4. Refund Request Process
To request a refund, please contact us at:
Email: info@bigcarehomeservicesllc.shop or bigcarehomeservicesllc@gmail.com
Phone: (838) 213-3009
Subject: Refund Request – [Your Order Number]
Details Required: Order number, reason for refund, and any supporting documentation (if applicable).
5. Refund Processing Time
Approved refunds will be processed within 7 to 10 business days to the original payment method. Processing times may vary based on the payment provider.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on our website with the revised effective date.
By purchasing a service from Big Care Home Services LLC, the Customer acknowledges and agrees to the terms outlined in this Refund Policy.